Engineers Working from Home

COVID-19 Update

At Eastern Acoustic Works, our priority is the well-being of our customers, employees, and communities. Yesterday, Massachusetts state Governor Baker issued a stay-at-home advisory effective today, March 24th, through noon April 7th. In compliance with the advisory and in the interest of protecting the vulnerable in our communities, EAW’s offices in Whitinsville, MA are fully closed and all employees are working remote.

This will not impact our ability to support you!

Most of the people that you regularly interact with have already been supporting you from their homes. EAW implemented a Smart Work strategy on Tuesday of last week. Smart Work means that any employee that does not need to be in the office to do their job was asked to work from home. We had a week to test our remote IT systems and to verify that phones are forwarding as designed. Please continue to use the emails and phone numbers you have been using.
In addition, our US warehouse and Service Center are also in states with stay at home advisories. Both organizations are considered essential by their states and they are operating at full capacity.

So what changes?

Spare Parts

Spare parts ship from our Whitinsville, MA location. We are working with the state to determine if we can have one person in the office once or twice a week to pack and ship spare parts. UPS and FedEx are still running, and we anticipate being able to ship. However, you may experience some minor delays as we navigate this new environment. Email [email protected] with any questions about your order.


Our product engineers have taken prototypes and test equipment home with them. This probably will not impact you unless you live near one of them. In that case, we’re sorry.

Wherever you are, we hope you are staying safe and healthy!

EAW: Eastern Acoustic Works

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.