EAW Adds Customer Experience Coordinator To Global Sales Team

Eastern Acoustic Works (EAW) has named Nancy Dias to the newly created position of Customer Experience Coordinator. Part of the global sales team, Dias is tasked with overseeing the customer service experience of all EAW customers while also providing visibility of that experience to the in-house EAW team in Whitinsville.

“I’ve only been working with Nancy for a short time, but she continues to impress me and the team with her drive and enthusiasm,” explains Rusty Waite, VP of global sales for EAW. “In this role she has both external and internal responsibilities that further our commitment to our customers to make every experience with EAW a positive one.”

The customer experience coordinator reports directly to Waite and will aid and assist the sales, marketing, service and operations teams to ensure the EAW customer base continues to grow. Dias started working for EAW in 2014 in production and then moved into the service department in 2016. Her first-hand experience with both the product and customers make her extremely well qualified for her new role.

“I want all of our current and future customers to know they can rely on EAW for their audio needs,” concludes Dias. “It’s my goal to make sure their experience with our company is exceptional.”


Photo Cutline: Nancy Dias recently took on a new position at EAW as Customer Experience Coordinator.
Download hi-res: http://bit.ly/2hfGqQG

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.