Effective globally, immediately, and retroactively, all EAW products are warrantied for 6 years from the date of manufacture. This new policy is designed to exceed industry standards and simplify EAW’s previous warranty policy. This update reflects our confidence in the quality of EAW products and reinforces our commitment to supporting global customers.
Complete details of the warranty can be found at www.eaw.com/warranty. A list of frequently asked questions and answers is below.
What is changing?
The term of EAW’s warranty has been increased to 6 years and applies to all EAW products. The former warranty differentiated between standard loudspeakers (5 years), WP loudspeakers (6 years), active electronics (2 years), and accessories (2 years).
This new warranty has also been expanded to apply globally. EAW’s former warranty applied only to US domestic sales.
How does this new warranty compare to other professional loudspeaker manufacturers?
EAW’s new 6-year warranty is 1 year longer than most competitive brands.
When does the warranty start?
EAW’s warranty starts at the date of manufacture as identified on the serial number. The date printed on either an EAW or approved EAW distributor invoice can also be used. In the case of UXA amplifiers and accessories, the invoice date will be the primary indication of warranty commencement.
What about the EAW products I already own?
This new warranty policy is effective immediately and is applied retroactively to any products already purchased. As indicated above, the 6-year warranty period starts at the date of manufacture or the invoice date.
Does the warranty transfer with ownership?
Yes, EAW’s warranty applies from the date of manufacture and is transferable with ownership. If a product warranty claim is necessary outside the United States, please refer to your local distributor for all warranty claims.
Has anything changed with the spares warranty or the warranty on repairs?
No, the warranty on spares and repairs remains at 2 years.
Did any of the details regarding what is covered change?
The details regarding what is covered and how warranty applicability is determined have not changed.
Does the warranty apply to B-stock?
B-stock items sold by EAW are covered by the 6-year warranty. Just as it is with A-stock items, the serial number or the invoice date on the EAW or EAW-approved distributor invoice can be used as the warranty start date.
What if I purchased my product internationally from a distributor?
If you have an international warranty claim, contact your local distributor for service. All warranty claims outside the United States must go through an approved distributor. EAW does not provide direct warranty claim service outside the United States. EAW will work to support your local distributor to resolve the claim.
I purchased an EAW product and the literature inside outlined a different warranty. What’s up?
As we work through existing inventory, we expect some products to ship with old warranty information. This new warranty is immediate, retroactive, and global.
Do I need to register my product to get warranty coverage?
No, the product warranty is from the date of manufacture as outlined above. While we would love to hear from you, it is not necessary to activate the warranty.
