I need to return something – RMA (Return Merchandise Authorization)

1. Email sales@eaw.com.  Add “RMA” to the subject line and provide the following:
   1. Invoice Number (if you don’t have this call us at +1 (508) 234-6158/1-800-992-5013 during regular east coast business hours)

1. 2. Quantity to be returned
   3. Reason for return
2. EAW will respond within 24 hours with an RMA number and address for shipment
3. Package the product and add the RMA number prominently to the outside of the box and to any included paperwork.  Ship to the address provided.

I need something repaired – Repair

1. Email service@eaw.com.  Add “Repair” to the subject line and provide the following:
   1. EAW will provide the contact for our 3^rd party repair center
   2. Instruction will be provided by the repair facility

I need a part – Parts

1. Email parts@eaw.com with “parts” in the subject line or call +1 (508) 234-6158/1-800-992-5013 during regular east coast business hours and provide the following:
   1. Model number (serial number if available)
   2. Brief description of the part needed (I.E. woofer or crossover)
2. EAW will provide a quote for the part (if not warranty)
3. Once we have your purchase order, we’ll send the part(s)