SERVICE

The sale doesn't end with the invoice

 We stand ready to help with any of your after sales needs. You can call us at +1 (508) 234-6158 / 1-800-992-5013 during regular east coast business hours or drop us an email at service@eaw.com.

I need to return something - RMA (Return Merchandise Authorization)
  1. Email sales@eaw.com.  Add “RMA” to the subject line and provide the following:
    1. Invoice Number (if you don’t have this call us at +1 (508) 234-6158/1-800-992-5013 during regular east coast business hours)
    1. Quantity to be returned
    2. Reason for return
  1. EAW will respond within 24 hours with an RMA number and address for shipment
  2. Package the product and add the RMA number prominently to the outside of the box and to any included paperwork.  Ship to the address provided.
I need something repaired - Repair
  1. Email sales@eaw.com.  Add “Repair” to the subject line and provide the following:
    1. EAW will provide the contact for our 3rd party repair center
    2. Instruction will be provided by the repair facility
I need a part – Parts
  1. Email parts@eaw.com with “parts” in the subject line or call +1 (508) 234-6158/1-800-992-5013 during regular east coast business hours and provide the following:
    1. Model number (serial number if available)
    2. Brief description of the part needed (I.E. woofer or crossover)
  2. EAW will provide a quote for the part (if not warranty)
  3. Once we have your purchase order, we’ll send the part(s)

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.