Effective globally, immediately, and retroactively, all EAW products are warrantied for 6 years from the date of manufacture. This new policy is designed to exceed industry standards and simplify EAW’s previous warranty policy. This update reflects our confidence in the quality of EAW products and reinforces our commitment to supporting global customers.
The term of EAW’s warranty has been increased to 6 years and applies to all EAW products. The former warranty differentiated between standard loudspeakers (5 years), WP loudspeakers (6 years), active electronics (2 years), and accessories (2 years).
This new warranty has also been expanded to apply globally. EAW’s former warranty applied only to US domestic sales.
EAW’s new 6-year warranty is 1 year longer than most competitive brands.
EAW’s warranty starts at the date of manufacture as identified on the serial number. The date printed on either an EAW or approved EAW distributor invoice can also be used. In the case of UXA amplifiers and accessories, the invoice date will be the primary indication of warranty commencement.
This new warranty policy is effective immediately and is applied retroactively to any products already purchased. As indicated above, the 6-year warranty period starts at the date of manufacture or the invoice date.
Yes, EAW’s warranty applies from the date of manufacture and is transferable with ownership. If a product warranty claim is necessary outside the United States, please refer to your local distributor for all warranty claims.
No, the warranty on spares and repairs remains at 2 years.
The details regarding what is covered and how warranty applicability is determined have not changed.
B-stock items sold by EAW are covered by the 6-year warranty. Just as it is with A-stock items, the serial number or the invoice date on the EAW or EAW-approved distributor invoice can be used as the warranty start date.
If you have an international warranty claim, contact your local distributor for service. All warranty claims outside the United States must go through an approved distributor. EAW does not provide direct warranty claim service outside the United States. EAW will work to support your local distributor to resolve the claim.
As we work through existing inventory, we expect some products to ship with old warranty information. This new warranty is immediate, retroactive, and global.
No, the product warranty is from the date of manufacture as outlined above. While we would love to hear from you, it is not necessary to activate the warranty.